Home / Behavioral Health Clinic SEO / Reputation Management
Neurofeedback · Biofeedback · TMS · Psychiatry · PsychotherapySomeone looking for help with anxiety, ADHD or depression will read your reviews before they ever call. But you can’t ask for reviews the way a restaurant can, and you can’t reply to one without being careful about privacy. We handle your online reputation in a way that fits your college or board’s rules. Clinics across Canada and the US.
Free audit: we look at your reviews, listings and what shows up when people search your clinic’s name, and send back a short list of fixes. No pitch, no obligation.
Why it’s different
Most reputation management is built for dentists and plumbers: send a text after every visit, reply to every review by name. For a behavioral health clinic that can get you in trouble.
Many regulators limit or ban testimonials, and asking a vulnerable client for a review can put pressure on the relationship. What’s allowed depends on who’s on your team.
A friendly “thanks for coming in, Sarah!” confirms someone was a client. Privacy laws in Canada and HIPAA in the US both make that a real risk.
With fewer reviews overall, one angry or fake review sits near the top for a long time. You need a plan for it before it happens.
What’s included
Everything that shapes how your clinic looks when someone searches your name, your clinicians’ names or “[treatment] near me”.
Google, Facebook, Yelp, RateMDs and Psychology Today in Canada, plus Healthgrades, Zocdoc and similar sites for US clinics. You get alerts when a new review lands, and a monthly summary so nothing sits unanswered for weeks.
We write replies that are warm and professional without confirming the person was ever a client: no names, no details, no “we’re sorry your session went that way”. For negative reviews we draft a reply plus an offline next step, and you approve before anything goes live.
If your team is allowed to invite reviews, we set up a low-pressure, opt-in way to do it, like a line in a follow-up email rather than a text at the front desk. If your regulator doesn’t allow it, we skip it entirely and focus on everything else below.
Reviews from people who were never clients, competitors, or posts that break the platform’s rules can often be flagged and removed. We document them, report them through the right channels and follow up. We’re straight with you about which ones are likely to come down and which aren’t.
Correct name, address, hours, services, booking links and accessibility info on your Google Business Profile and every directory. Wrong hours or an old phone number on a health listing is a fast way to lose trust.
When someone Googles your clinic or a clinician by name, they should see your site, your profiles, credentials and any media or speaking work, not a stray review site. We build out bios and third-party profiles so the first page of results tells the right story.
By clinic type
The rules and the review sites change depending on what you offer and who’s licensed on your team.
Clients are often parents of kids with ADHD, or adults who’ve tried everything else, and many are happy to share how it went. If your clinicians are regulated (psychologists, psychotherapists, physicians), testimonial rules may still apply. We set review requests up to match, and keep outcome claims out of replies.
Neurofeedback & biofeedback clinic marketing →Physician-led clinics usually have the strictest rules on testimonials and the most privacy exposure. Reviews often mention treatment-resistant depression or medication history, so replies need extra care. We also watch RateMDs and physician-rating sites for each psychiatrist.
Psychiatry & TMS clinic SEO →In Ontario the CRPO doesn’t allow testimonials, and many other regulators are similar. For therapists, reputation is mostly about accurate profiles, strong bios, careful replies to public reviews and good third-party mentions, not collecting stars.
Psychotherapy clinic SEO →Each location needs its own accurate Google profile, and reviews need to land on the right one. We keep the details consistent across every clinic and every clinician, and give you one report that covers them all.
Behavioral health clinic SEO →Doing it properly
These aren’t limits on the work, they’re why clinics trust us with it.
Common questions
It depends on your profession and where you practise. Some regulators, like the CRPO in Ontario, don’t allow testimonials at all, and others restrict how you can ask. We check the rules for everyone on your team first, then set up review requests only where they’re allowed.
Briefly, calmly and without confirming the person was a client. Thank them for the feedback, say you take concerns seriously, and invite them to contact the clinic directly. Never discuss their care in public. We draft these for you and you approve them before they go up.
Sometimes. Reviews that are fake, from people who were never clients, abusive or off-topic often break the platform’s rules and can be reported. Honest negative reviews usually can’t be removed, so the plan there is a good reply and a steady stream of accurate information that puts it in context.
Yes. We work with behavioral health clinics across Canada and the US. For US clinics we keep HIPAA in mind on every reply and check your state board’s advertising rules before we start.
You can have it on its own, but they work best together. Reviews and an accurate Google profile help you show up in the map pack, and good SEO means people find your clinic’s own pages before they find a review site. Most clinics bundle it with behavioral health clinic SEO.
We look at your reviews and ratings across the main sites, check your Google Business Profile and listings for errors, and search your clinic and clinicians by name to see what comes up. You get a short list of fixes in priority order, whether you work with us or not.
Send us your clinic’s website and we’ll send back a short, plain-English reputation audit: