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Google · Facebook · HomeStars · YelpReviews are often the first thing people in Oakville, Milton or Georgetown look at before they call. We set up an easy way to ask happy customers for reviews, reply to every one in your voice, and help you deal with the bad ones without making it worse.
All within Google's rules: no fake reviews, no paying for reviews, and no filtering out unhappy customers. That's what keeps your profile safe.
Why reviews matter
Review count, rating and how recent they are all play into where you show up on Google Maps.
Two businesses side by side, and one has 140 reviews and the other has 6. Guess which one gets the call.
Reviews tell you what customers love and what's bugging them. That's free market research.
What's included
A simple link, QR code, text and email templates so asking for a review takes seconds. We set it up so it fits how you already work.
We draft or post replies to every review, good and bad, in your voice. Google says replying shows customers you care, and it does.
A calm, professional reply plan for negative reviews, and flagging reviews that break Google's rules (spam, fake, off-topic) for removal.
Alerts for new reviews on Google, Facebook and the sites that matter in your industry, like HomeStars for trades.
Your best reviews added to your website, with proper markup, so new visitors see them before they leave.
New reviews, rating trend, response rate and what customers keep mentioning.
How it works
We look at your reviews on Google and the other sites that matter for your business, and compare you to the competitors showing up around you.
Short review links, a QR code for the counter or invoice, and text and email templates. Most businesses don't get reviews just because nobody asks.
Every new review gets a reply. Bad ones get flagged to you right away, with a suggested response.
Each month you see how it's going. If reviews slow down, we look at why and tweak the process.
Playing by the rules
Google takes review rules seriously. Breaking them can get reviews removed, your profile suspended, or worse.
Run a clinic? Healthcare has extra rules about testimonials and privacy. See reputation management for behavioral health clinics.
Common questions
Only if they break Google's rules, like spam, fake reviews, hate speech or reviews from people who were never customers. We'll flag those for removal. Honest negative reviews stay up, so the best move is a calm, helpful reply.
No. Google doesn't allow incentives for reviews, even for honest ones. We'll help you ask in ways that work without breaking the rules.
Yes, ideally. A short thank-you on good reviews and a calm, helpful reply on bad ones shows potential customers you care. We can draft them or post them for you.
There's no magic number. What matters is having more recent, good reviews than the businesses you're up against in your area. We'll show you where you stand.
Yes. Facebook, Yelp, HomeStars, TripAdvisor and industry sites, depending on where your customers look. Google is usually the most important.
No. Fake reviews break Google's rules and Canada's competition laws, and they can get your profile suspended. We'll help you get real ones.
Send us your business name and we'll do a free review check: